Frequently Asked Questions

I receive an error when checking out.

Because of today's online Data Security Standards this website is required to use the latest technologies available to protect your information. What this means is that if you are not using the most current version of your web browser you may not be able to visit any of the secure checkout pages on our website, and will not be able to complete the checkout process.

If you are seeing a message similar to this one:
can not establish a secure connection to the server

Please visit this site to test your web browser: https://www.ssllabs.com/ssltest/viewMyClient.html

If you see a message like this one:
Your user agent doesn't support TLS 1.2. You should upgrade

Please visit http://browsehappy.com/ to choose and install a current web browser.

Then you should see a message like the one below:
Your user agent has good protocol support

When will I receive my order?

Most in stock orders ship within 1-2 business days. All in stock orders ship within 5 business days. Please allow additional time for delivery. For order tracking please contact customer service at 1-800-423-5198 or email custserv@giggletime.com.

View Estimated UPS Ground Transit Times
UPS

Business days in transit from: Bishop, CA 93515

This map is a general representation of Estimated UPS Ground Transit Times. These estimates are for UPS Ground shipping transit times only. They do not include time for order processing or for the production of custom imprinted items. Please allow 1 - 2 business days for order processing. Contact customer service for exact ship date at 1-800-423-5198.

U.S. Ground Map
Service Map colors may vary due to differences in hardware and software.

What if I need a specific delivery date?

  • For non-personalized items (More than one week out):
    • View Estimated UPS Ground Transit Times to see if ground shipping works for your time table. Please allow 1-2 business days for order processing.
    • During the checkout process, on the Customer Information page, please enter the date you would like to receive your items under "Additional information regarding your order".
    • Customer service will contact you if we are unable to meet the requested delivery date. If you would like to set up automatic order shipping to automate your order process please contact Customer Service at 1-800-423-5198 ext. 100.
  • For non-personalized items (Less than one week out):
    • Please select from our expedited shipping methods: UPS 3 Day Select, 2nd Day Air or Next Day Air.
    • Orders must be placed and received by 12:30 PM Pacific Time, Monday-Friday to be shipped the same day.
    • Actual freight charges apply and depend on the carrier/service selected along with the distance, weight and dimensions of your package.
  • For personalized items:
    • For rush orders, please call a Custom Specialist at 1-800-423-5198 or email custserv@giggletime.com to verify your requested delivery date can be met. Please have your order number available if your order has been submitted online. An expedited shipping method and/or rush fee may be necessary. Additional charges will apply.
    • For future orders, please call a Custom Specialist at 1-800-423-5198 or email custserv@giggletime.com to establish a future ship date.

How do I get additional copies of an invoice?

Please call customer service at 1-800-423-5198 and we will mail, fax, or email you a copy of a previous invoice. You may also request additional invoices at the time of your order.

Which states are charged sales tax?

Applicable sales tax is only collected for orders shipping to California.

What are my payments options?

  • We accept all major credit cards, personal checks, and purchase orders.
  • For purchase orders, please reference your order number to avoid order duplication if placing order online. Shipping address must be commercial. Terms are Net 30 days. Please fax to 1-800-873-1758, email to custserv@giggletime.com, or mail to:
    Giggletime Toy Co.
    P.O. Box 1759
    Bishop, CA 93515
  • We will bill dental and medical offices; first time orders over $250 require prepayment.
  • All payments/purchase orders must be received before merchandise is manufactured and/or shipped.
  • Custom imprinted orders require prepayment.
  • International orders over $500 require prepayment by wire transfer.
  • C.O.D. is available and is assessed a $12.50 per box charge. If more than one box is required to ship merchandise, customer service will contact to provide an updated total.

Is there a printable order form?

Just print this form and fill it out as you shop. Completed order forms may be faxed to 1-800-873-1758 or 1-760-873-4149 (International). Completed order forms may also be mailed to:
Giggletime Toy Co.
P.O. Box 1759
Bishop, CA 93515

Can I order by mail?

Just print this form and fill it out as you browse online. Once completed, include your payment and mail to:
Giggletime Toy Co.
P.O. Box 1759
Bishop, CA 93515

Is there an order minimum?

Yes, our order minimum is $10. If your order does not meet the $10 minimum, your order will be assessed a $2.95 service charge. If you agree to this service charge please proceed with checkout where it will be automatically assessed. If you do not agree to the service charge, please continue shopping.

Can I reorder?

Reordering is easy at Giggletime Toy Co.! To reorder by phone please contact customer service at 1-800-423-5198.

  • To reorder online follow these easy steps:
    1. Select the "Order History" link from the customer service menu.
    2. If you're not already logged in, enter your login information. Or if it is unavailable, enter your email address and zip code.
    3. Once in the order history screen, you will see your previous orders listed. You can locate a previous order by order (invoice) number, order date, number of products purchased, number of quantities purchased, or order total.
    4. When you have determined which order you would like to repeat, click on the corresponding blue "View" button to open the order.
    5. On the left side of each item is a red "BUY MORE" button. Click this button to add one unit of the corresponding item to your basket. Quantities may be adjusted during checkout. Note: This will open a new window. If you are not finished adding items, you may just exit this window. Items will remain in your basket.

*Please note: Some items may be discontinued or out of stock since previous orders. Online order history is only available for orders since April 2011.

What is your return policy?

Returns are rare at Giggletime Toy Co., but if you are not satisfied, contact us within 30 days of your purchase. We will process the return of stock items by sending a replacement product or issuing a refund. Custom imprinted items result in a product that is not resalable and therefore we cannot accept returns on these types of items. Returns must be authorized in advance to ensure prompt processing. Please call Customer Service at 800-423-5198 or email customer service to obtain an RMA (return merchandise authorization) number. Returns of $200.00 or more are subject to a 15% restocking fee. Damaged shipments must be noted to freight carrier and Giggletime Toy Co. at the time of delivery. Damaged shipment claims older than 14 days will not be accepted. Returns cannot be accepted for items that have been used or items with altered packaging. Federal regulation requires special labeling unique to each batch of product we purchase, altered packaging results in a product that is not usable. Returns for damaged or defective items older than 60 days will not be accepted. Customers will be responsible for both inbound and outbound freight costs on any refused shipment.

What is your return policy on personalized products?

Custom imprinted items result in a product that is not resalable and therefore we cannot accept returns on these types of items.

Our pencils are available in a wide range of colors, but not every shade. We guarantee pencils will be the color you ordered; black, yellow, orange, etc. The colors displayed on your monitor are for your reference only. Pantone® colors vary greatly from monitor to monitor and it is impossible to display a true color match. For this reason we cannot offer refunds for color variance.

Please note that ferrule and eraser color combinations may vary from those pictured. We are unable to process refunds because ferrule and eraser combinations varied from the picture.

Can I request samples?

To request samples of our items please call customer service at 1-800-423-5198. You may also request samples in the additional information field during checkout.

Can you send me a catalog?

To request a catalog, please click here. Please note our catalog contains only a portion of the large selection of items available online.

Are there special discounts or coupons?

Stay up-to-date with our new products and special promotions. Subscribe to our monthly newsletter and receive a coupon for your next order!

Am I able to purchase in any quantity I choose?

No, please refer to the item detail page for the quantity and price or the minimum order.

Do you accept international orders?

Yes, we do accept international orders. Actual freight charges apply and depend on the carrier/service selected along with the distance, weight and dimensions of your package. All customs and duty fees are the responsibility of the customer. Orders that need to be tracked should be sent via USPS Express Mail International or UPS as standard USPS shipping does not allow for order tracking. All sales are in U.S. dollars. Credit card payments are accepted for international orders under $500 (Excluding orders shipping to Africa). Orders must be prepaid via wire transfer if totaling over $500. A wire transfer fee of $20 will be applied. You will be contacted by a customer service representative regarding the wire transfer via email.

I am a retailer/distributor. Do you sell to wholesale customers?

Special pricing is available to those who qualify. A Reseller's Tax ID number is required and the minimum order level is $100 per order. All orders are shipped via UPS Ground and actual freight charges do apply. Our Wholesale Department can be reached at 1-800-423-5198 ext. 106.

How long will it take to receive my personalized items?

  • Pencils:
    • For orders of 4 gross (576 pencils) or less, please allow 10 business days for your order to be produced before it is shipped.
    • For orders of 5 gross (720 pencils) or more, please allow 10 business days after artwork approval for your order to be produced before it is shipped. Your order will not go to production without your artwork approval.
  • Sand Timers, Pens, and Smile Supply Bags:
    • Please allow 10 business days after artwork approval for your order to be produced before it is shipped. Your order will not go to production without your artwork approval.
  • Toothbrushes:
    • Please allow up to 15 business days after artwork approval for your order to be produced before it is shipped. Your order will not go to production without your artwork approval.

*During our peak season, personalized orders may take more than 10 business days to produce. If so, you will be contacted by a Custom Imprint Specialist.

Are any additional services/options available for personalized items?

  • Custom Logo:
    • For an additional $25 fee, add your own custom logo to any pencil, pen, sand timer, or smile supply bag order. View Artwork Requirements
  • Rush Orders:
    • For an additional $30 fee, move your order towards the top of the production queue. Please note orders with the rush option will still be shipped ground unless otherwise indicated. Expedited shipping is available during the checkout process.
  • Pencil Packaging:
    • Pencils are packaged in bulk (all pencils in one box). For an additional $1.44 per gross (1¢ per pencil), your order will be packaged 1 gross (144 pencils) per white box.
  • Pencil Sharpening:
    • For sharpening orders 9 gross (1296 pencils) or less, an additional $2.88 per gross (2¢ per pencil) will apply.
    • For sharpening orders 10 gross (1440 pencils) or more, an additional $2.16 per gross (1.5¢ per pencil) will apply.
    • Please note: Graphite dust may get on lighter colored pencils during shipping.