Shipping and Production
I order dental supplies and marketing supplies for my dental practice. I chose GiggleTimeToys to try because their prices beat several of the companies I normally work with. I placed a personalized order on January 16th and checked order status a week later with no update. I called to check, and they never sent the artwork approval request (a simple website, no graphic). I was told the artwork should have been sent for approval within 72 hrs after my order was placed. I approved the artwork as soon has I received the email. It has now been 2 weeks since my order and the order status has not changed. I called again to check and was told that it was in production and things were slower because they were closed for a week. If a large company is going to be closed for a week and this will affect turn around time, it needs to be communicated via email or on the website. It was not communicated. The poor communication and slow turn around time is not worth the money saved. The three people I have talked to on the phone were less than helpful and did not have a pleasant attitude to try to resolve this. I will now not have my supplies on time for our event. I will not be ordering from this company again, and I urge you not to order if you have are needing the items in the near future. I have learned my lesson, but I guess I have been spoiled with every other company I normally get my personalized items in 1-2 weeks.
Our church groups have really enjoyed all their chosen products and we will definitely order again. I have ordered items on two different occasions and have been very pleased with the quality and the prompt deliveries. Thank you!
Lois G. Jackson
Hearts and Hands Preschool
First Congregational UCC
Ideal gifts for "Operation Christmas Child." A Samaritans Purse Ministry.
Though much of what we ordered is small"mini" the items are really nice for the price, and allow us to get more toy like items in the shoe boxes which are to go worldwide to children for Christmas. We're really pleased. Thank you.
Nocona Hills Community Church
Pencils with their name
I am a teacher and each year I get a dozen pencils for each student with their first name on them. I teach special education and these are students who have lots of challenges and they feel very SPECIAL when their pencils have their name on them.
My “go to” company for charitable donations
GiggleTime Toys is my favorite company for ordering supplies for charities. We have purchased hundreds of lip balms for Kansas City’s homeless and thousands of toothbrushes and floss for student dental packs. Their items are of high quality, and their customer service is outstanding. I recommend them highly (and often!).
Very satisfied with the service and quality of the toys. Shipping is fast and easy.
Family Dental Care Park Ridge
In place of reviewing every item I just want to say I love how fast the products were rec'd. I can always count on your company for items that don't break right away and get delivered so quickly
The stickers were high quality and the price was fantastic Thank you for helping me fill eggs for a spring egg hunt
Ms. Arlene A. Smith
Fun products delivered quickly
The "Good helper basket" is always a hit thanks to Giggletime!
My son's school was in need of small toys 4 the kids. This web side has a very good products. Easy to purchase the quality is good and they came on time.
We order from Giggletime for the charities we service. The toothbrushes and dental floss supply dental packs for Missouri families in need, and the lip balm is a blessing for hundreds of Kansas City’s homeless population. The quality is outstanding, and the kind staff at Giggletime provide prompt and easy checkout and delivery.
we received out order, lots of fun stuff...the cars we ordered said they would fit in the 2" capsule, but not all of them do and a struggle to get the capsule closed
~ Giggletime Toys: Thank you for bringing this to our attention Patti. We've removed the "Fits in 2" Capsule" icon and applied a credit to your account for the safari pull back cars.
Personalized pencil 3 pack
I have ordered this 3 pack for the last 3 years and am always satisfied with my purchase. I give them to a classroom of disabled children who's eyes light up when they see me coming with my "box". I give each child 2 three-packs of pencils with their names on them. These are children from a school that cannot afford even the barest essentials for each child so personalized pencils must come from a personal donor.
our office has been ordering from Giggletime for 28 years we would like to see some new additions to the options available I feel like we seem to order the same items over & over not complaining just stating a fact.
Dental Toy Order
We have ordered from this company several times, but the last time was very disappointing. I placed the order on the 14th of the month, called back a couple of days later to find the order had not been processed. After a week, I called and no one could tell me why the order had not processed, nor did we receive notification that the order would be delayed. We finally received the order on August 28. When I called to voice my displeasure, we were finally offered 10% off our next order.
~ Giggletime Toys: After looking into this further we found that the order was abnormally delayed in shipping. This is uncommon and we apologize for the delay.